{"id":2689,"date":"2018-09-04T06:04:08","date_gmt":"2018-09-04T06:04:08","guid":{"rendered":"https:\/\/addcom.com\/wave\/?page_id=2689"},"modified":"2021-12-06T23:10:33","modified_gmt":"2021-12-06T23:10:33","slug":"recording","status":"publish","type":"page","link":"https:\/\/wave.addcom.com\/?page_id=2689","title":{"rendered":"ADDCOM Wave Recording"},"content":{"rendered":"\t\t
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Wave Recording<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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With estimates showing around 12.4 billion telephone calls taking place each day, it has never been more important for organisations to keep records of all such interactions with customers. Installing an efficient recording solution will ensure the delivery of the best possible customer service as well as providing a layer of protection to rapidly resolve any possible dispute as to who said what during a call.<\/p>

ADDCOM Wave Recording provides reliable and resilient recording for small and medium sized organisations with up to 60 concurrent channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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As well as being PCI-DSS compliant, ADDCOM Wave Recording provides many of the advanced features of ADDCOM Wave\u2019s enterprise products but at a cost-effective price.<\/p>

Organisations operating contact centers with up to 30 agents can also specify Smart Interactions Express to enhance quality management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Intuitive Interface<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Simple and intuitive interface minimizes training requirements\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Simple Deployment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quick and easy deployment reduces installation and support costs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Future-Proof<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Future-proofed to work with all current and future telephone systems<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Expandable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Seamless upgrade to Wave Assure enterprise recording protects investment<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Features of ADDCOM Wave Recording<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Intuitive and Responsive Interface<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Easy to use graphical interface allows recordings to be rapidly located and replayed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Export Recordings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Recordings can be exported and emailed for review, training and backup purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Quality Management Add-On<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Smart Interactions Express is available as an add-on for contact centres wanting quality management functionality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Flexible Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Individual profiles allow users to access just their own calls or specific extensions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Multiple User Profiles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Security can be controlled by customising and assigning profiles to users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Full Audit Trail<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Details recordings that are being accessed, replayed or exported by users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Flexible Search Criteria<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stored recordings can be quickly located using different search criteria including telephone number, extension, user and date\/time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Add Notes and Tags to Recordings<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Add notes and tags to recordings to speed up the search and retrieval process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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PCI DSS Compliant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A range of PCI DSS compliance options for companies taking card payments on the telephone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Benefits of ADDCOM Wave Recording<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Provides Reliable Evidence of Transactions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ADDCOM Wave Recording provides accurate and reliable access to recorded transactions when you need it for\u00a0operational and audit purposes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Enhances Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ADDCOM Wave Recording provides increased protection for organisations and employees with rapid search and replay of customer interactions to set the record straight and reduce legal fees.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Works With Any Telephone System<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ADDCOM Wave Recording can be used with all current and future telephone systems, ensuring that interactions are always reliably captured and stored.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Ensures Compliance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ADDCOM Wave Recording enables organisations to\u00a0protect sensitive customer information such as credit card details and comply with current and future PCI-DSS standards.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Wave Recording With estimates showing around 12.4 billion telephone calls taking place each day, it has never been more important for organisations to keep records of all such interactions with customers. Installing an efficient recording solution will ensure the delivery of the best possible customer service as well as providing a layer of protection to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2685,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/pages\/2689"}],"collection":[{"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wave.addcom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2689"}],"version-history":[{"count":5,"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/pages\/2689\/revisions"}],"predecessor-version":[{"id":3460,"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/pages\/2689\/revisions\/3460"}],"up":[{"embeddable":true,"href":"https:\/\/wave.addcom.com\/index.php?rest_route=\/wp\/v2\/pages\/2685"}],"wp:attachment":[{"href":"https:\/\/wave.addcom.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}